Confidentiality

Primary Care Clinic Services

Counseling Services

Insurance FAQ

Making an Appointment

To make an appointment, call (650) 985-7000. Please be patient as our phone lines are often busy. When you call, please be able to provide your address, phone number, reason for your visit, and whether or not you have insurance.

If you do not have insurance, we may be able to sign you up for government-sponsored insurance (Medi-Cal or Family PACT), which will cover the cost of most or all of your visit.

Please read our new policies about co-pays and billing.
Por favor, lea nuestras nuevas políticas sobre los co-pagos y cobros.

For additional information about insurance, please see below.

Confidentiality:

At the Daly City Youth Health Center, confidentiality is a priority. Without your prior consent, we will not share any details of your visit including but not limited to:

  • Pregnancy
  • Birth Control
  • STI’s
  • Substance Use
Confidentiality on the above topics is mandated by California state law. However, there are limits to confidentiality in order to protect our patients. Your practitioner must contact someone in the event of:
  • physical abuse or assault
  • sexual abuse or assault
  • you are in danger of hurting yourself or others
  • you are 16 years old and having sex with someone age 21 years or older
  • you are 13 years or younger, having sex with someone age 14 years or older
If you are under age 18 coming to DCYHC for general medical care or counseling, you will need your parent’s consent. However, you will not need your parent’s permission to come in for the following services:
  • Pregnancy testing
  • Birth control
  • Infectious disease testing and treatment (including sexually transmitted infections and HIV)
  • Counseling for: substance abuse, sexual and/or physical assault and abuse, harm to self or others


Insurance FAQ:

1. Can I visit the Health Center if I don’t have medical insurance?
Yes!  The Health Center’s services fall in two main categories: 

A. CONFIDENTIAL SERVICES include reproductive health care and mental health counseling (birth control, Plan B, condoms, STI testing, mental health counseling and support, and substance use/abuse counseling).  CONFIDENTIAL SERVICES are available for all teens age 13-25 regardless of insurance status.  Please see the details above if you are not sure what is confidential.  Even if these services are not confidential to you (i.e. you are bringing your parent), they are still available for everyone at DCYHC.

When you come in for your appointment and you will be signed up for confidential government medical insurance (like Family PACT or Medi-Cal Minor Consent). You will be asked to meet with a Medi-Cal Worker. She will help determine which government insurance program is right for you. Most likely it will be Minor Consent Medi-Cal or Family PACT, in which case our staff can help you enroll in the plan at the time of your appointment.

B. GENERAL HEALTH CARE includes check-ups, vaccines, sick visits, injuries, sports physicals, pre-employment physicals, labs, and disease management.  Please call our clinic and speak with staff to see if you can be seen for these issues, or if you are not sure whether your issues fall in CONFIDENTIAL SERVICES or GENERAL HEALTH CARE.  If you are uninsured, we encourage you to sign up for Medical, ACE, or Covered California prior to making your appointment with us.

See below for information on how to sign up for MediCal.  Our staff can also help you with this process.

As of April 1, 2014, patients who do not have insurance at the time of their non-reproductive health care visit will have charges sent to our billing department.  In some instances, if they apply for and receive coverage after the visit, the charges will then be covered retroactively by their new insurance plan.  If not, then they will receive a bill from San Mateo Medical Center for services rendered at Daly City Youth Health Center.

2. How old do I have to be to come to Daly City Youth Center?
We will see any teenager or young adult starting at age 13, up to age 21 (until you turn 22).  Currently, we will keep established patients (if we have seen at least once in the previous three years) until age 25.  In the future, we may start to accept new patients until you turn 25, so check back with us.

3. What if I do have medical insurance?
CONFIDENTIAL SERVICES are available to everyone, regardless of insurance status.
If you have a private insurance program (like BlueCross, Kaiser, Aetna, and many others), you can visit DCYHC for confidential services. If you have Kaiser, they also have confidential reproductive health care for teens, though you may use the DCYHC for confidential services as well.
If you have private insurance, we will not be able to provide GENERAL HEALTH CARE services for you-- you’ll have to use your regular doctor covered by your private insurance.
If you have a government medical insurance program like MediCal, Healthy Kids, Healthy Families, Health Plan San Mateo, ACE, or MCE, we can see you for all of your GENERAL HEALTH CARE.  Speak with our staff for more details. 

As of April 1, 2014, we will begin to collect co-pays for non-reproductive health care visits as required by certain insurance programs.  If you are unsure if your insurance requires a co-pay, please check with your insurance plan or our front desk prior to your visit.  Co-pays can be collected in cash or credit card at the time of the visit or billed afterward.

4.  How do I sign up for health coverage?
San Mateo County has free and low cost programs for children and adults, including Medi-Cal, Healthy Families, Healthy Kids, and the Access and Care for Everyone (ACE) Program.
Eligibility is based on household income and family size, regardless of immigration status.

 

Where to Apply:
Visit us at one of our County Clinic Locations.
Drop in or call (650) 616-2002 to make an appointment

San Mateo Medical Center--Main Campus
Community Health Advocate Office
222 West 39th Ave., San Mateo, CA 94403
Monday - Friday 8:00am - 5:00pm
Every 3rd Saturday of each month: 8:30am - 5:00pm

Coastside Clinic
225 South Cabrillo Highway #200A Half Moon Bay, CA 94019
Mondays 8:30am - 5:00pm

Daly City Clinic
380 90th Street, Daly City, CA 94015
Monday, Wednesday, Friday 8:30am - 5:00pm

South San Francisco Clinic
306 Spruce Ave., South San Francisco, CA 94080
Tuesday and Thursday 8:30am - 5:00pm

Fair Oaks Adult Clinic
2710 Middlefield Road, Redwood City, CA 94063
Tuesday, Wednesday, Friday 8:30am - 5:00pm

Fair Oaks Children's Clinic
630 Laurel Street, Redwood City, CA 94063
Monday and Thursday 8:30am - 5:00pm

Willow Clinic
795 Willow Road, Bldg. 334, Menlo Park, CA 94025
Tuesday and Thursday 8:30am - 5:00pm

Human Services Agency
2500 Middlefield Road, Redwood City, CA 94063
8:00am - 4:30pm
Every 2nd Saturday of each month

What to Bring:

Proof of household income
(pay stub, unemployment stub dated within the past 45 days, tax return, etc.)
If you have no income, bring a letter from the person providing financial support for you.

Proof of San Mateo County residency
(utility bill dated within the past 45 days, driver's license/ID, etc.)

Proof of identity

US Citizens/Legal Permanent Residents must bring proof of citizenship/legal status
(U.S. birth certificate or passport, Residency card)

Applicants with children must bring proof of any assets
(bank statements, car registrations, property tax statement for
non-primary residence, life insurance policy face sheet)

If you're applying for your children, bring proof of their age
(birth certificate, passport, or green card)